Oatley's original Oat Fraiche is irresistibly creamy without the use of any animal-based products. An incredibly popular, healthy and sustainable vegan alternative to traditional creme fraiche, it comes with the same great creamy taste and texture, using plant-based ingredients with a low saturated fat content.
Any ingredients listed are based on the information available when a product is made available on our website. These are subject to change and may be incorrect if a supplier changes their recipe.
Although we make every effort to ensure the ingredients are accurate, they are provided as a guide only and should not be relied upon. We cannot be held liable for adverse affects from information on the website, so please check the product labels before consumption or contact us before purchase.
Any allergy information is provided as a guide only, based on the information available when a product is made available on our website. These are subject to change and may be incorrect if a supplier changes their recipe.
Although we make every effort to ensure the dietary requirements are accurate, they are provided as a guide only and should not be relied upon. We cannot be held liable for adverse affects from information on the website, so please check the product labels before consumption or contact us before purchase.
Please Note: Our courier will provide delivery updates via text message, so please provide a mobile phone number for the recipient at the checkout.
Mainland UK Delivery
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Standard Delivery||24 Hours||Yes||Yes||£6.90|
|Before Midday (Weekdays Only)||24 Hours||Yes||Yes||£15.25|
|Saturday Delivery||24 Hours||Yes||Yes||£14.95|
Can I request a delivery date?
We can deliver your order on a date of your choice (please see above regarding weekend delivery). Please specify this when you complete your order. All requested delivery dates are desired and not guaranteed. We will do our utmost to ensure delivery on your requested day but occasionally deliveries may be delayed due to adverse weather or other conditions beyond our control for which we will not be held responsible.
Delivery to Non Mainland UK, Scottish Highlands & Islands
It takes longer to deliver to some of the Scottish Highlands, UK Islands and Northern Ireland so we can only deliver hampers containing non perishable items to these areas. This may take 2 or more working days. Delivery surcharges for the relevant postcodes are calculated at the checkout.
Fresh & Frozen Produce
Hampers containing fresh produce will only be dispatched Monday to Thursday.
We send pasties and cream out frozen and use an overnight courier service for delivery, so they should arrive in a chilled condition. However we advise that someone be available to receive hampers containing perishable products in order that they can be placed in a refrigerator as soon as possible. The courier will advise an estimated delivery time in advance, we will need a mobile phone number or email address to be provided. All hampers containing these products will have a notice on the outer carton to this effect. However, if for any reason the hamper has to be returned to the courier depot overnight, we are unable to guarantee the condition of these products.
Signatures are no longer required upon delivery, although the recipient must acknowledge receipt unless the hamper is to be left in a designated place.
If the package cannot be delivered, a card will be left advising the purchaser or recipient to contact the courier. In the unlikely event that the delivery is delayed due to circumstances beyond our control, The Veganic Store cannot accept responsibility. Nor can we be held responsible if incorrect delivery information is given, premises are closed when delivery is attempted and we were not informed of opening times or the recipient is out or away.
The couriers are responsible for goods in transit but if for any reason our couriers misplace a parcel, we will offer you a complete refund or replacement.
If we cannot deliver your order due to reasons beyond control (e.g. illness or tightened government restrictions), we will deliver your order when it's physically and legally possible to do so. Otherwise, we are able to issue a refund minus any administrative costs.
For more information, please view our full delivery policy here.
You may cancel your order up to 48 hours prior to the dispatch date. This will incur a small administration charge. If you are not happy with your hamper please contact us to arrange return within 24 hours. The full value of the hamper/box will then be refunded on receipt of undamaged and/or in date goods excluding postage.
If goods are returned to us via the courier following unsuccessful attempts at delivery and where any delivery instructions have been met no refund will be made. In these circumstances the customer may request that the goods be resent. This would incur the standard delivery charge and would not cover any spoilt perishable goods. The Veganic Store will not make any administration charge for dealing with these cases.
For more information, please view our full returns policy here.