Please Note: Our courier will provide delivery updates via text message, so please provide a mobile phone number for the recipient at the checkout.
Mainland UK Delivery
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|Standard Delivery||24 Hours||Yes||Yes||£6.90|
|Before Midday (Weekdays Only)||24 Hours||Yes||Yes||£15.25|
|Saturday Delivery||24 Hours||Yes||Yes||£14.95|
Can I request a delivery date?
We can deliver your order on a date of your choice (please see above regarding weekend delivery). Please specify this when you complete your order. All requested delivery dates are desired and not guaranteed. We will do our utmost to ensure delivery on your requested day but occasionally deliveries may be delayed due to adverse weather or other conditions beyond our control for which we will not be held responsible.
Delivery to Non Mainland UK, Scottish Highlands & Islands
It takes longer to deliver to some of the Scottish Highlands, UK Islands and Northern Ireland so we can only deliver hampers containing non perishable items to these areas. This may take 2 or more working days. Delivery surcharges for the relevant postcodes are calculated at the checkout.
Fresh & Frozen Produce
Hampers containing fresh produce will only be dispatched Monday to Thursday.
We send pasties and cream out frozen and use an overnight courier service for delivery, so they should arrive in a chilled condition. However we advise that someone be available to receive hampers containing perishable products in order that they can be placed in a refrigerator as soon as possible. The courier will advise an estimated delivery time in advance, we will need a mobile phone number or email address to be provided. All hampers containing these products will have a notice on the outer carton to this effect. However, if for any reason the hamper has to be returned to the courier depot overnight, we are unable to guarantee the condition of these products.
Signatures are no longer required upon delivery, although the recipient must acknowledge receipt unless the hamper is to be left in a designated place.
If the package cannot be delivered, a card will be left advising the purchaser or recipient to contact the courier. In the unlikely event that the delivery is delayed due to circumstances beyond our control, The Veganic Store cannot accept responsibility. Nor can we be held responsible if incorrect delivery information is given, premises are closed when delivery is attempted and we were not informed of opening times or the recipient is out or away.
The couriers are responsible for goods in transit but if for any reason our couriers misplace a parcel, we will offer you a complete refund or replacement.
How quickly will my order arrive?
All orders are processed and sent to our courier first thing in the morning for delivery the next day. Any fresh produce will be only be dispatched Monday to Thursday.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
How can I track the status of my order?
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the DPD website. The recipient's phone number and email address must be provided.
What days will my order be delivered on?
Our couriers deliver between 07.00 and 18.00 Monday to Friday, unless you have chosen our premium rate Saturday delivery.
Special delivery instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 07535 980077 or email us at email@example.com.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 07535 980077 or by email at firstname.lastname@example.org. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
Please do not return a damaged order to us without contacting us first.