You may cancel your order up to 48 hours prior to the dispatch date. This will incur a small administration charge. If you are not happy with your hamper please contact us to arrange return within 24 hours. The full value of the hamper/box will then be refunded on receipt of undamaged and/or in date goods excluding postage.
If goods are returned to us via the courier following unsuccessful attempts at delivery and where any delivery instructions have been met no refund will be made. In these circumstances the customer may request that the goods be resent. This would incur the standard delivery charge and would not cover any spoilt perishable goods. The Veganic Store will not make any administration charge for dealing with these cases.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Please contact us by email for our returns address
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
If any item you receive from us arrives damaged, please contact us as soon as possible on 07535 980077 or by email on firstname.lastname@example.org. We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is damaged.
Please do not return a damaged order to us without contacting us first.