If goods are returned to us by our couriers following unsuccessful attempts to deliver, and where delivery instructions have been met, refunds will not be given. In these circumstances the customer may request for the goods to be re-sent. This will incur the relevant area delivery charge and will not cover any spoilt perishable goods. Please note parcels containing alcohol cannot be left without a signature.
Fresh & Frozen Produce
We do not recommend orders containing fresh or frozen produce are requested for Monday delivery as these will leave our premises on a Friday. Most baked goods and cream should be consumed within 7 days. Cornish pasties are sent out frozen and should be cooked within 48 - 72 hours of dispatch. Please contact us before purchasing if you have any issues.
Allergy & Dietary Information
Any allergy information is provided as a guide only, based on the information available when a product is made available on our website. These are subject to change and may be incorrect if a supplier changes their recipe.
Although we make every effort to ensure the dietary requirements are accurate, they are provided as a guide only and should not be relied upon. We cannot be held liable for adverse affects from information on the website, so please check the product labels before consumption or contact us before purchase.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Postage charges are to UK mainland and some UK islands only, please contact us to check carriage costs if your purchase is to be delivered to an UK island as some incur a carriage surcharge. We cannot send goods abroad.
If you have any questions please feel free to contact us.
We use Sage Pay to collect/process transaction information. Their security policy can be found here: http://www.sagepay.co.uk/policies/security-policy.
The Veganic Store Ltd
Company No: 13467365
If we cannot deliver your order due to reasons beyond control (e.g. illness or tightened government restrictions), we will deliver your order when it's physically and legally possible to do so. Otherwise, we are able to issue a refund minus any administrative costs.